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06-764 7048

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016-5795288

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Request for Medical Record

Applying for Medical Report?

The Medical Records Department (MRD) at Mawar Medical Centre facilitates requests for:

  • Written medical reports
  • Investigative reports
  • Completion of insurance, SOCSO, and EPF forms
1.0 How to Apply for a Medical Report

To request a medical report, follow these steps:

  1. Download and complete the Medical Document Request Form.
  2. Obtain written consent from the patient for the release of medical information. If the patient is under 18, mentally incapacitated, or deceased, consent must be provided by a parent, guardian, next-of-kin, or legal representative.
  3. If applicable, download and complete:
    a. The Authorisation to Collect Patient Medical Record Form or
    b. The Authorisation to Release Patient Medical Report Form
    d) Refer to Section 2 – Required Documents for a list of necessary supporting documents.

To process your request, please provide the following documents. Submission of documents can be by email or by hand to the Medical Records Department. Refer Section 3 for information on the email and address.

  • Completed Authorization to Release Patient Medical Report Form (must include the patient’s signature as proof of consent and authorization).
  • Photocopy of the patient’s ID (NRIC or Passport).
  • Photocopy of the requestor’s ID (NRIC or Passport), if the requestor is not the patient.
  • Where applicable: A formal application letter, such as a Query Letter, Insurance Claim Form, Lawyer’s Letter, SOCSO form, etc.

You may submit your request through any of the following methods:

  • In Person: Visit the Medical Records Department Counter (Medical Records Office, Level 1).
  • By Email: Send your request to medicalrecord@mawarmedical.com.
  • By Mail: Address your request to:
    Medical Records Department
    Mawar Medical Centre
    Level 1, Medical Records Office
    71, Jalan Rasah, Bukit Rasah,
    70300 Seremban, Negeri Sembilan

Standard Medical Reports and Insurance Claims are typically ready for collection within 2 weeks after all required documents and payment have been received. However, some requests may take longer due to the following factors:

  • Patient is currently admitted/hospitalized
  • Doctor’s availability (e.g., on leave)
  • Visiting doctors without clinic sessions at Mawar Medical Centre
  • Upcoming clinic appointments for the patient
  • Multiple reports requested from different doctors
  • Doctor’s limited consultation sessions at Mawar Medical Centre (e.g., only two sessions per week)

Contact the Medical Records Department

Email

medicalrecord@mawarmedical.com

Contact No:

+60 764-7048 (EXT: 1330) (During Business Hours)
+60 10-273 0288 (During Business Hours)
Can contact via WhatsApp and call

Address

Medical Records Department
Mawar Medical Centre
Level 1, Medical Records Office 71,
Jalan Rasah, Bukit Rasah,
70300 Seremban, Negeri Sembilan

Business Hours:

Monday – Friday: 8:30am – 5:00pm
Saturday: 8:30am – 12:30pm
Sunday & Public Holidays: Closed

Contact Us

Request Your Medical Report Today

At Mawar Hospital, we believe in transparency and empowering our patients with access to their health information. If you need a copy of your medical report for continued care, second opinions, or personal records, we’re here to assist.

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